Refund policy
Every Beach Collective piece is printed to order, just for you. Because of that, we can't take returns or exchanges for change of mind or the wrong size, so please check the size guide on each product page before you order.
If something's wrong, we'll make it right
If your order arrives misprinted, damaged, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund. Just let us know within 30 days of delivery.
To start a claim, email hello@beachcollective.io with:
- Your order number
- A short description of the problem
- A clear photo of the item (and the label or packaging if it's damaged)
In most cases you won't need to send anything back.
Lost or undelivered packages
If your tracking hasn't updated in a while or shows delivered but you can't find your order, reach out and we'll help track it down. If a package is returned to us because the shipping address entered at checkout was incorrect or incomplete, we can reship it once the new shipping cost is covered.
Cancellations
Orders go into production quickly. If you need to cancel or change something, email us as soon as possible. We can cancel any order that hasn't started printing yet.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.
Questions? Email hello@beachcollective.io and we'll get back to you.